As a franchiee of MTNL, we provide full range of
products and services that MTNL normally provides to its
subscribers. Our promptness in providing quality Customer
care and is what adds value to MTNL's bouquet of services. We
have a dedicated customer care representative to attend to
subscribers requirements. Customers can also use voice mail
facility (Free of charge) to leave messages about service
requirements.
Incoming call with caller id
facility available free
In order to provide value
added services to our esteemed subscribers, we already have customer
care representative available on special telephone numbers. In
addition to this we are providing another option of web based
customer support services.
All our existing subscribers can
login to our
online reports section that provides him a menu of options.
These options enables him to view a range of pre-configured reports
as well as provides customized report generation forms and formats.
These reports can be viewed online as well as downloaded for record.
The report can be printed also while being online.
We encourage you to explore
the features and the facilities made available in this website and
benefit from it.
Different customers have
different preferences of medium through which they would like to
avail of our customer care services. Keeping this in mind, in
addition to customer care representative and web based customer
support system, we are in the process of empowering the
customers through a IVRS ( Interactive Voice Response System ). Our
special customer care telephone number would have IVRS menu in the
beginning itself, that would guide the caller to select options as
per his needs.
New customers can apply for
telephone connection by choosing appropriate option on the website.
The form can be filled online and submitted for consideration.
These form can also be downloaded or printed directly from the web
for offline application submission.
At present we are providing
MTNL's internet services through the dial up mode. Very soon
we would be having our own Broadband internet services provided
through our optical cable fiber network. This way customer can
avail quality access to internet at very competitive prices.
We also provide sale and
support services for telephone instruments and accessories. Very
soon this service will be made available on the web and through IVRS.
Of course you can always telephone for enquiry and placing the
orders.
